Information and Referral
A Woman Representative on the Phone with a Consumer

If you or someone in your family is 60 or older, we make it easy for you to get exactly the services you’re looking for. All it takes is a phone call.

The first time you call us, you’ll speak with someone in our Information & Referral department. Our friendly, well-trained staff will answer all your questions about services and benefits. We’ll help you find home care, meals, transportation, an advocate…whatever you need.

We can help you or a loved one:

  • connect to needed services.
  • unravel Medicaid, Medicare, and other health benefits.
  • tap into a vast pool of supportive resources, here and across the country.
  • find appropriate solutions for a range of elder care problems.
  • stay independent longer.
  • … and more.

Why wonder or wait? Call us today at 781-599-0110, or e-mail your questions to info@glss.net. Information & Referral staff are available Monday–Friday, 8 AM–5 PM (except holidays).

If you’d like, you can also meet in person with a member of our team at our main office at 8 Silsbee Street in Lynn by scheduling an appointment during office hours.

Beginning July 1st, 2017 the Executive Office of Elder Affairs will centralize the Elder Protective Services abuse reporting system (elder abuse hotline) to a single phone number.

The 24/7 single phone number will simplify the process for elder abuse reporting. All calls (day or night, 7 days a week) will go directly to the Massachusetts-based call center at 1-800-922-2275, regardless of the location of the reporter or the elder.

While the initial report intake will be centralized, all reports will continue to be referred to and handled by local Protective Services Agencies for screening, investigation, and service planning.

To report suspected elder abuse, please call the statewide 24-hour hotline at 1-800-922-2275

 

Referral Form for Professionals

If you are a professional and would like to make a referral to GLSS, we have a fillable form available. There are three ways to fill out the form.

1. Download this referrer fillable form and open with Adobe Reader. You can type in the boxes and fill it out with your keyboard and then print it and fax it or save it with a new name and mail it through a secure email service. 

2. Open the link using the Chrome browser (Edge, Explorer, and Firefox will not work). You can type in the boxes and fill it out with your keyboard and then print it and fax it or save it with a new name and mail it through a secure email service. 

3. Open the referrer fillable form link, print it, and fax it to the number on the top of the form.